An intelligent switched telephone call forwarding, pick up a conference call, Override, demolitions, showing busy / show free 
 Automated voice navigation (IVR) easily on-demand multi-level voice navigation menu 
 3 call recording without adding any special recording devices to achieve real-time recording of all incoming calls, outgoing. Telephone recording can easily backup, download, playback, etc. 
 4 incoming rules set different incoming rules for different IVR process to achieve a wide variety of IVR 
 5 outbound rules set a different extension outgoing calls, choose a different relay equipment 
 Custom background music can be custom background music, upload MP3 and wav format music 
 7 automatic call distribution (ACD) system intelligence to identify incoming calls, and incoming rules based on pre-set, automatic call distribution to the appropriate agent, queue, or voice mail to handle. Set queue seat of ringing order, extension ringing priority function. 
 8 multi-party conference call own conference room, without additional investment in a dedicated telephone conferencing equipment can be 30-50 parties free conference call 
 9 blacklist to stop the harassing phone calls to call center system 
 10 hosts running monitor real-time monitoring of server uptime, memory condition and use of 
 11 call detail reporting (CDR) in real-time CDR, and for each extension, the queue to provide a detailed traffic analysis reports and charts, allowing you the use of the entire call center system at a glance. 
 12 functions in the module is sent, enter the customer's mobile phone number, content can be sent to the client side, convenient, fast 
 13 user access control flexibility and control user permissions to give different permissions to different users 
 14 satisfaction call is completed, customers can evaluate the service 
 15 broadcast call waiting time, waiting for the location of the call is connected, the system will broadcast queued position in the queue waiting time 
 16 voice mail in the seat of the line is busy or unable to connect, the system will automatically go to the voice mailbox of the agent, will not be lost phone 
 17-time call flow process control flexibility to set different holidays 
 18 Call hold / resume can easily call hold / resume, good customers to ensure that the case does not hang up the phone 
 19 IP dialing prefix system intelligence to match the long-distance number, the IP prefix added to the long-distance number 
 Extension 20 remote deployment (VOIP) users in the LAN can not only use an IP phone or soft phone, you can also login via the Internet, enabling remote deployment of telephone extension 
 21 Phone Busy forwarding extension is busy, you can set a variety of approaches, do not lose the customer telephone 
 22 telephone queue management can be set to a fixed answer seating and dynamic answer seats, in order to call the situation, the flexibility to adjust a number of attendant queue to answer. 
 Go to the mobile phone or other shape number 23 intelligent transfer system supports 
 24 monitor agent can passphrase members talk of all seats 
 25 real-time monitoring of the squad seats and administrators real-time monitoring of queue and agent status and call information 
 Over 26 kinds of ring strategy queue seats ringing the order 
 27 extension ring priority priority seating can answer the call priority 
 28 add temporary seats seat monitor can drag and drop according to traffic at any time to add temporary seats 
 29 seat state can instantly see the status of each agent, online, offline, busy, custom status 
 30 distributed deployment, unified monitoring can see all of the distribution of deployed seats in an interface easy 
 31 seats, chat can quickly carry out the communication between agents, improve work efficiency 
 32 agents monitor news agents monitor all seats, seating news 
 33 relay monitoring monitor outside line at any time 
 34 calls playing the screen, click on the outbound and CRM integration integration 
 35 CRM management customer management, sales orders, service work orders, knowledge base, daily activities, decision analysis